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Frequently Asked Questions
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What is your Shipping Policy?
We understand how important your order is and how exciting it can be to buy a new part for your ride. This is why we try our best to ship out our orders within 24 to 48 hours. To help us in expediting the shipping of your order please be sure to include your correct address, and telephone number. We ship via UPS and USPS standard ground. If you need to have your order expedited please contact us and we can give you a quote for rushed delivery.For shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam, or other locations/ countries we ship via the US Postal Service. To determine your shipping charges use our shipping calculator or contact us for a shipping quote. NOTE: For international orders we must declare the actual value of the package. Please do not ask us to declare a lower value. All taxes, duties, custom fees, etc. are the sole responsibility of the buyer.
Do you ship internationally?
Yes
What is your Return Policy?
All returns/exchanges must be made within 30 days from the invoice date For damaged parts you must contact carrier within 24 hours of receipt.
Please note: You must keep original packaging and on a return to Choppers you must clearly note your RMA number on the side of the box. All parts are considered Special Order. This means there are only two options that will warrant our review of a product. We will not issue an RMA or offer an exchange on parts unless the parts were received damaged before shipping or incorrect parts shipped to you as the result of our error.
It is important that you are sure that the part you are ordering is the part you need. You are responsible for all fitment concerns. If you have any questions about what is described, how many you should order of a given part, or the choice between several part numbers, please contact us before you place your order.
You can call us at 1-408-848-8444 or contact us through our helpdesk for information. We review each product before we ship them out to ensure the highest level of care is taken while processing your order. Please verify within 24 hours that the part(s) you received is correct and undamaged.
If there is a problem with your order, you must contact us within 1 business day to document the problem. All returns must have a Returned Merchandise Authorization (R.M.A.). To obtain an R.M.A., please contact us at 1-408-848-8444.
What Customer Service help do you offer?
At Choppers Cycle our goal is to provide you exceptional customer service. If you have any questions, concerns, or need someone to talk to feel free to give us a call. There are several ways to contact us. If you wish to speak with a live person you can reach us by phone at 408-848-8444 during our business hours, Monday thru Friday from 8:00 am to 5:00 pm Pacific Standard Time. You can also reach us by email at esales@chopperscycle.com or through eBay’s contact a member feature. You can also reach us by mail or visit us at: Choppers Cycle 5985 Obata Way Unit A Gilroy, CA 95020 Our customer service professionals work their hardest to answer all of your questions. Many questions or requests require research or technical assistance so we ask that you allow us 1-3 business days to answer your questions. If you still have not heard a response from us you may want to check your spam filter for blocked email.
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